A smarter approach to meter installation
Energy Assets goes the extra mile for Jomast to install 1000 smart meters
Jomast is one of the UK’s leading property development, investment and regeneration specialists, with commercial and residential real estate assets in excess of £250 million. The company, based in Stockton-on-Tees, has built an extensive and diverse property portfolio and a development pipeline covering residential and commercial sectors. It has gained a reputation as a strong, dynamic, forward thinking organisation.
As part of its activities, Jomast provided 550 residential properties from its portfolio to support a government programme and when energy supplier SSE approached the company about the installation of more than 1000 smart electricity and gas meters in these houses, there were concerns about access and logistics.
Energy Assets was contracted by SSE to manage the entire process of fitting advanced meters with automated meter reading (AMR) capability. Once the initial resident contact had been made by Jomast, the Energy Assets planning team took responsibility for running the meter installation programme, keeping Jomast informed of progress every step of the way. Such was the effectiveness of the support provided to Jomast, the company has since engaged Energy Assets on other commercial projects.
The meter exchange programme involved replacing legacy technology with the latest AMR-enabled meters covering both electricity and gas in 550 houses over a 6-month period.
Jomast looked forward to the benefits that smart metering would bring to the portfolio, including access to near real-time meter readings and an end to estimated billing, but was concerned about the potential disruption to its business that such a programme might cause. The company’s previous experience of meter installation projects had not been without difficulty, but engagement with Energy Assets proved to be significantly more positive.
Energy Assets took responsibility for the entire customer journey led by the planning team based at Livingston, and provided Jomast with regular updates on progress. The client also had a direct line to named members of the team to address any specific queries.
Energy Assets was able to complete all of the work required within the expected timeframe and Jomast then developed an ongoing relationship with the company for new installations at its commercial schemes. Most recently, this involved Energy Assets rescheduling engineers’ diaries to complete an urgent cabling and meter installation project out-of-hours when the original contractor failed to meet a critical deadline at premises in Middlesborough.
The service from Energy Assets throughout the meter exchange programme was excellent – 10 out of 10 – from the planning team through to the engineers on the ground. Over the course of the project, their people provided great support when we needed it – I knew that help was only a phone call or email away. This experience encouraged us to use Energy Assets for commercial schemes on both new installations and whenever we’ve had a problem to solve – in this sector the pressure to get the job can be intense, but they have always delivered. They are a bunch of seriously good people
Nigel Fick, General Manager, Jomast