Important numbers To speak to someone at Energy Assets, regarding electricity metering issues: 01506 405405 (you will be directed to someone who can help, or someone will call you back). Please note – your first point of contact for any electricity metering issues should be your supplier. How to contact your electricity supplier: You will find contact information for your electricity supplier on a recent electricity bill or communication – this can be the likes of emails or letters. Additional contact information for your electricity supplier can be found on your electricity supplier’s website. FAQs What should I do during a power cut? Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on. Leave a light on so you know when the power outage has been resolved. Check to see if your neighbours are okay. Wrap up warm. Contact your network operator to report the power cut, either by calling 105 or via their other available channels. What should I do if I see a damaged overhead Electricity line or substation? Call 105 immediately to report the problem to your network operator. Keep as far away from the hazard as possible. If there is a serious immediate risk (e.g. cables obstructing a public highway), call the emergency services too. How can I prepare for a power cut? Keep a torch handy – it’s much safer than using candles. Get a battery-powered or wind-up radio (useful for keeping up to date with relevant local news). Keep warm – keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle. Stock your cupboard with food and drink that doesn’t require electricity to prepare it. Keep your mobile phone and laptop fully charged. Check your network operator’s website or social media channels for updates. Can I use my phone during a power cut? Cordless phones probably won’t work during a power cut. They take their power from the mains and most don’t have battery back-up. Traditional corded phones will work – you might want to keep one handy so you can plug it in and make phone calls if you have a power outage. In most cases, mobile phones will work if they are charged. If you have a smartphone, you can visit your local network operator’s website or social media channels, where available, to report a power cut and get updates. I’m on the priority services register. Should I now call 105? The Priority Services Register is for people who might need extra support during a power cut; for example, people who need electricity for vital medical equipment. If you are on the Register and you have a power cut, you should continue to call the phone number that you have been given.