Useful Information

What is a MOP? – Meter Operator

A Meter Operator is a company that is licensed to install and maintain energy meters in businesses.

What is the DNO? – Distribution Network Operator

A DNO is the company that owns and operates the power lines and infrastructure that connects the power network to your property.

Who are BNO? – Building Network Operator

A BNO is the organisation that owns or operates the electricity distribution network within a multiple occupancy building, between the intake position and customers’ installations. A BNO may be a building owner, landlord, developer or similar function in control of a building infrastructure at that given time.

Who should I contact in an emergency?

To report a power cut or damage to electricity power lines or substations, or the incoming power supply to your property, call your local DNO on:

105 FREEPHONE SINGLE EMERGENCY NUMBER

Will you send anyone out if my fault is before the electricity meter?

As a Meter Operator (MOP), we are not responsible for equipment before the electricity meter (other than the supply cables from the incoming fuse) – this will generally be DNO (Distribution Network Operator) owned equipment, but can also be BNO (Building Network Operator).

To contact the DNO, please call 105 – you will be directed to your local DNO helpline.

If there is a fault with my equipment?

As a Meter Operator (MOP), we are not authorised to work on a customer’s internal wiring. We are responsible for metering equipment, which begins after the main fuse coming into the property, and ends before any customer owned equipment.

If the fault is believed to be after the metering equipment, you will need to contact a qualified electrician to check your supply after the meter.

Will you send anyone out if the fault is on the electricity metering equipment?

Yes, if instructed to by your electricity supplier, and if we are the MOP for the metering equipment in question (a MOP can only act on instruction from the relevant electricity supplier).

Who do I contact if the fault is on the electricity metering equipment?

Contact your electricity supplier – where possible, provide photos of the issue in question (a MOP can only act on instruction from the relevant electricity supplier).

You will find contact information for your electricity supplier on a recent electricity bill or communication – this can be the likes of emails or letters. Additional contact information for your electricity supplier can be found on your electricity supplier’s website.

Your electricity supplier will, if necessary, arrange attendance with the relevant MOP for your electricity metering equipment, or will advise you accordingly.

If MOP attendance is required, the relevant MOP will be in touch (timescales may very between MOPs)

 

National Gas Emergency ServiceElectricity fault?