Gas Safety Always Comes First…Even in a Pandemic

Gas Safety Always Comes First…Even in a Pandemic

At Energy Assets safety always comes first and always will!

So, when the COVID-19 crisis struck, we developed and applied new working practices to our gas meter exchange and installation operations to ensure the continued safety of our engineers and our customers.

“At first, the focus was on emergency engineering teams standing by to restore and maintain the supply to critical installations, such as hospitals, but as the lockdown eased, these new working practices were spread throughout the whole of the metering business,” said Glen Dale, Head of Compliance at Energy Assets.

These new arrangements will remain in place for the foreseeable future and include an updated risk assessment and planning processes to ensure that our engineers can not only operate safely onsite but that they do not present a risk to customers. This means advance communication via the planning team to check that no-one onsite is displaying COVID-19 symptoms, have an elevated health risk or are in close contact with a vulnerable person.

At the same time, we have developed and applied new working practices for engineers that cover travel to site, personal hygiene, PPE, physical separation, and the use of antibacterial sprays and wipes on surfaces, tools and in vehicles.

“We have also established a dedicated COVID-19 portal with information and guidance for all team members, along with mandatory online training modules for everyone engaged in the metering business,” said Glen. “We also have a team of COVID Champions who act as the ‘eyes and ears’ of the business in advising and reassuring all employees.”

Through these arrangements, we have been able to meet the needs of our customers safely, including maintaining our 100% validation and audit process for installations.

Said Glen: “In Gas Safety Week, it is understandable that the focus should be on keeping people safe when they are using gas appliances, whether in households or businesses, but at Energy Assets we take pride in the development of the processes that end users do not see…but that are critical in safeguarding the wider community during the pandemic.”

Energy Assets partners with energy suppliers and businesses in the commercial and industrial sector, delivering around 25,000 meter installations and exchanges annually, including around 1,000 complex projects. We have installed over 500,000 gas metering assets since 2005.

Energy Assets has pledged our support to Gas Safety Week 2020 (14-20 September).

This year marks the tenth anniversary of Gas Safety Week and the focus is on community safety in these difficult times. At Energy Assets, we encourage everyone to promote gas safety and as such will be sharing helpful content on our website and LinkedIn throughout the week. You can follow this by using #EverythingConnects and #GSW20.

The Gas Safe Register is the official register for legally qualified engineers. You can find a registered engineer in your area by visiting the Gas Safe Register website. Please find below some top tips from the Gas Safe Register to help keep you safe.

  • Know the symptoms of CO poisoning; headaches, nausea, breathlessness, collapse, dizziness and loss of consciousness.
  • If you smell gas or think there might be a gas leak, call the free 24-hour national gas emergency number immediately on 0800 111 999.
  • Never attempt to work on a gas appliance yourself, always seek the help of a qualified Gas Safe registered engineer who can work on your gas cooker, boiler or fire in a safe way.
  • Don’t cut corners – only employ a suitably qualified Gas Safe registered engineer when having gas work carried out in your home.
  • Always ask to see your engineer’s Gas Safe ID card. Make sure you check the back of the card, which will state which gas appliances they are qualified to work on.

For more visit



Waste-to-Energy Boosts Energy Assets’ Sustainability Programme

How fitting for an energy business that food waste collected at the company’s offices around Britain is being converted into power.

This waste-to-energy programme is just one milestone on the Energy Assets sustainability journey – a pathway that includes accreditation to the most rigorous international environmental management standards.


Energy Assets says thank you during Volunteers’ Week

Volunteers’ Week is a time to say thank you for the contribution millions of people make across the UK through volunteering.   Volunteers have played a key role in the recent pandemic response. During an exceptionally difficult year, people from all walks of life around […]


Sponsorship Deal Converted by Portobello RFC

One of Britain’s leading energy metering and utility network construction companies has renewed a sponsorship deal to support Portobello RFC in its quest to become the most successful community rugby club in Scotland.

National Gas Emergency ServiceElectricity fault?