Customer Service

Customer Service

Our customer pledge

We’re on your side, day-in, day-out

Whether you’re a sole trader, a major energy supplier, a business, a housebuilder or a public sector organisation, what matters to us is that you are an Energy Assets customer. Everyone across our organisation – not just our dedicated customer service team – takes individual responsibility for delivering on our promises to you…no if’s no but’s.

Going above and beyond

We’ve developed customer service processes unique in the energy industry based on the principle of open communication. We leverage the benefits of digital technologies to place information and data directly into the hands of our customers. We also ensure that there is ownership of the relationship whatever the project.

Our comprehensive internal processes ensure we are always responsive to our customers’ needs – whether that’s the installation of a meter, providing a quotation for a utilities construction scheme or completing legal contracts linked to local energy network adoption.

Many of our customers have been with us for a number of years, benefiting from the end-to-end nature of our business, meaning that we can meet their needs across multiple areas of operation. Our service is founded on trust, quality of delivery, service excellence and dedication…and backed up by accreditations to nationally recognised standards.


Our core offer

Our customers are always our priority. We support them every step of the way, whatever the project.

  • End-to-end multi-utility service – a truly integrated multi-utility connection, data, metering and network adoption solution
  • Speed of response – we never cut corners
  • Mitigation of risk – we act as a single provider, owning every aspect of a project
  • Dedicated professional team – we provide a single point of customer contact, making communication easy throughout the process
  • Technical Expertise and Know How – industry approved engineering support, in-house design, technical consultation and feasibility planning
  • Pride – our people take pride in the work that they do
  • Experienced direct labour – in-house expertise to maintain quality and deliver flexibility
  • Increased ROI – competitive pricing to boost customers’ bottom line
  • Efficiency – adherence to completion timescales, including legal & administrative engagement
  • Unerring focus on time and budget
  • Systems and technology –we use state-of-the-art project management systems and robust delivery processes
  • Data quality – our systems IP ensure reliability and quality
  • Accreditations – every aspect of our work is fully compliant with rigorous energy industry accreditations and business processes standards

We invest heavily in the skills of our people, delivering regular training and development modules that ensure our teams are equipped with technical skills and a customer focus.  When you choose Energy Assets, you can be assured of the highest standards in everything we do.


Testimonials

We have a much-valued track-record of longstanding customer relationships and a reputation for delivering on our promises. But don’t take our word for it…

Ian Spiers, CALA Homes (East) Ltd:
“Much as this was indeed a complex project, the site teams of both CALA Homes (East) Ltd and EAU worked together in a very professional manner, not only to resolve unexpected issues that the listed building provided, but also in meeting the tight timescales of the build programme.”

Robbie Miller, ECA Business Energy:
“We needed a meter provider who could deliver at short notice and there are very few who can make these tight deadlines happen. We always look at service levels, communication and timescales rather than just cost and, as well as being competitive, Energy Assets ticks all the other boxes as well.”

Nigel Fick, General Manager, Jomast:
“The service from Energy Assets throughout the meter exchange programme was excellent – 10 out of 10 – from the planning team through to the engineers on the ground.  Over the course of the project, their people provided great support when we needed it – I knew that help was only a phone call or email away.”

 

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