Customer Service

We have developed customer service processes unique in the energy industry based on the principle of open communication. We leverage the benefits of digital technologies to place information and data directly into the hands of our customers. We also ensure that there is ownership of the relationship whatever the project.

Our comprehensive internal processes ensure we are always responsive to our customers’ needs – whether that’s the installation of a meter, providing a quotation for a utilities construction scheme or completing legal contracts linked to local energy network adoption.

We have worked with many of our customers for over a decade, constantly striving to improve and adapt our processes to meet their needs in the most effective way possible. Our service is founded on trust, quality of delivery, service excellence and dedication…and backed up by accreditations to nationally recognised standards.

Our customers are always our priority. We support them every step of the way, whatever the project.

• End-to-end multi-utility service – a truly integrated multi-utility connection, data, metering and network adoption solution
• Speed of response – from acknowledging an enquiry or query to delivering the best solution, we never cut corners
• Mitigation of risk – we act as a single provider, owning every aspect of a project
• Dedicated professional team – we provide a single point of customer contact, making communication easy throughout the process
• Technical Expertise and Know How – industry approved engineering support, in-house design, technical consultation and feasibility planning
• Pride – our people take pride in the work that they do
• Experienced direct labour – in-house expertise to maintain quality and deliver flexibility
• Increased ROI – competitive pricing to boost customers’ bottom line
• Efficiency – adherence to completion timescales, including legal & administrative engagement
• Unerring focus on time and budget
• Systems and technology –we use state-of-the-art project management systems and robust delivery processes
• Data quality – our systems IP ensure reliability and quality
• Accreditations – every aspect of our work is fully compliant with rigorous energy industry accreditations and business processes standards

We invest heavily in the skills of our people, delivering regular training and development modules that ensure our teams are equipped with technical skills and a customer focus.  When you choose Energy Assets, you can be assured of the highest standards in everything we do.