Do’s and Don’ts

Do’s and Don’ts

What to do if there is an issue with your electricity supply.

You can call 105 to report or get information about power cuts in your local area. You can also call 105 to report damage to electricity power lines and substations that could present a danger to you or someone else. If there is a serious and immediate risk, you should also call the emergency services.

Immediately Unsafe Situations

If you suspect an immediately unsafe situation with the electrical cabling or equipment at your property:

Stay away from any equipment or cabling which:

  • You can see, hear or smell is burning (can you see smoke or flashing; hear arcing; smell burning plastic, rubber, etc.?)
  • Is operating hot – do not attempt to touch anything you suspect may be operating hot.
  • Where possible, decrease the load at the property, by switching off non-essential equipment (switch off all equipment if possible, and only if deemed safe to do so).
  • If possible, close off/cordon off the area where the suspected fault is located, and prevent anyone from entering this area.
  • Inform other people within the building of the fault.

Depending on where the fault is located, contact the responsible party:

DNO Equipment
Contact your local DNO on 105 (Freephone single emergency number)

Metering Equipment – contact your supplier or call 105 out of office hours
You will find contact information for your electricity supplier on a recent electricity bill or communication – this can be the likes of emails or letters. Additional contact information for your electricity supplier can be found on your electricity supplier’s website

Customer owned equipmentcontact a certified electrician
It is the customer’s responsibility to source a certified electrician.


Diagram of Equipment Responsibility

The following diagram shows a typical electricity metering set-up. The aim of the diagram is to clarify boundaries of responsibility.

National Gas Emergency ServiceElectricity fault?

We’re fully accredited in multi-utility metering and multi-utility infrastructure construction and adoption.