We’re dedicated to exceeding customer expectations through a culture of quality and continuous improvement. EAL shall implement a Quality Management System (QMS) to satisfy the quality assurance standard, BS EN ISO 9001:2015, and to meet the requirements of our clients. EAL shall make use of the following systems and processes to support the aim of total client satisfaction and to continuously improve throughout the business, EAL overarching quality objectives are to:- Regularly gathering and monitoring of internal and external clients feedbackMaintaining an internal and external clients complaints procedureSelection and performance monitoring of employees / contractors against set criteriaContinuous training and development for all employeesRegular audit of our internal processesMeasurable quality objectives which reflect and reinforce business aimsUndertake Management reviews of audit results, internal and external clients feedback and complaints Delivery of this policy shall be achieved through every member of the EAL team listening and working closely with our internal and external clients and partners. This allows EAL to deliver an improving level of service that meets, and often exceeds, their expectations, whilst at all times ensuring health and safety and quality of workmanship are not compromised. EAL shall remain committed to this policy thereby ensuring that all activities, image and reputation are maintained to a high level within the marketplace. EAL is committed to a continuous improvement philosophy in the services it provides across all company activities ensuring that no one is negatively impacted by EAL decisions. EAL shall, at all times, comply with the relevant Health & Safety regulations applicable to the relevant operational and back office activities. As required EAL shall demonstrate to clients they receive comprehensive support and reliability allowing long term strategic relationships to be formed and maintained into the future. The company shall regularly monitor and maintain its quality objectives and updates as required by company needs and external obligations. The quality management processes and systems shall enjoy the continued commitment and full support of the Senior Management Team. This commitment shall be shared and demonstrated by all members of the EAL team.