Who should I contact in an electrical emergency? To report a power cut or damage to electricity power lines or substations, or the incoming power supply to your property, call your local DNO on 105 (freephone emergency number). Will you send anyone out if the fault is on the electricity metering equipment? Yes, if instructed to by your electricity supplier, and if we’re the MOP for the meter. Will you send someone if there’s a fault with equipment before or after a electricity meter? As a MOP, we’re not responsible for equipment before or after the electricity meter (other than the supply cables from the incoming fuse). We’re responsible for metering equipment, which begins after the main fuse comes into your property and ends before any customer-owned equipment. Responsibility for equipment before the meter will generally sit with your DNO but can also be a BNO. To contact your DNO, please call 105. If the fault is after the metering equipment, you’ll need to contact a qualified electrician to check your supply after the meter. Who do I contact if the fault is on the electricity metering equipment? Contact your electricity supplier and provide photos where possible. You can find the contact information for your electricity supplier on a recent bill, email, or letter, or on their website. Your electricity supplier will, if needed, arrange a visit with the MOP for your metering equipment, or will advise you accordingly. The relevant MOP will be in touch if they go need to visit (timescales may vary). What is a MOP/Meter Operator? A Meter Operator is a company that’s licensed to install and maintain energy meters in businesses. What is a DNO/Distribution Network Operator? A DNO is a company that owns and operates the power lines and infrastructure that connects the power network to your property. What is a BNO/Building Network Operator? A BNO is an organisation that owns or operates the electricity distribution network within a multiple occupancy building, between the intake position and customers’ installations. A BNO might be a building owner, landlord, developer, or similar function in control of a building infrastructure. How to read my meter As well as continually measuring and transmitting data to the electricity supply companies, a Smart Meter has a large number of features to provide end users with detailed information about their electricity supply including; Date Time Tariff (Standard Settlement Configuration – SSC) Total Billing Energy Consumption together with individual Rate consumptions for consumers on multi rate tariffs. In addition, Power Factor, Maximum Demand and billing reset information is available for users who need this additional information. This information can be accessed on the LCD display using the ‘Select’ button on the front of the meter. The exact make and model of your meter will be clearly shown on the front of the device allowing you to download the appropriate instruction booklet below. EDMI Mk 7C Electicity Meter EDMI Mk 10 Electicity Meter What should I expect when you exchange my meter? You can read about preparing for your meter installation day in our What to expect guide. How can I book my metering appointment? To arrange, edit, cancel or discuss a metering appointment, please fill out this form.