Smell gas

Gas Emergency

Energy Assets is a leading independent Meter Asset Manager and as such we have a duty of care to our clients in providing a support structure in a gas emergency. 


If you smell gas or have a gas escape:


  • Operate any electrical switches (on or off)
  • Smoke or use a naked flame


  • Open doors and/or windows to ventilate the area
  • Check your gas appliances and turn them off
  • Turn the gas supply off at the main meter/or Emergency Control Valve
  • Telephone the free National Gas Emergency Service on 0800 111 999, delivered by National Grid
  • If a fire has started on the premises, immediately activate the fire alarm, evacuate the premises and telephone the fire brigade
  • If it's safe, you should also isolate the gas supply at the main meter
National Grid


To check if the meter is owned by Energy Assets

If your site has been made safe but your gas supply is off and you need to have it reinstated, please check the ownership details on your meter to establish the Meter Asset Manager (MAM). To check to see if the meter is owned by Energy Assets -

  • Locate the gas meter
  • There will be a yellow label (like the one shown opposite)
  • On the label it will inform who is the Meter Asset Manager (MAM)
  • If it is Energy Assets please take a note of the Meter Point Reference Number (MPRN) - you will need this
  • If in office hours (Mon-Fri 8am - 5.30pm) please call 01506 405405
  • Outside of office hours please call 0333 9000 405 our automated switchboard will guide you through to our "on-call engineer"

Electricity emergency

In the event of a power cut or electricity emergency, simply call the National Emergency number 105 and you will be connected to your local electricity network operator.

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