If you smell gas or have a gas escape:


  • Operate any electrical switches (on or off)
  • Smoke or use a naked flame

  • Open doors and/or windows to ventilate the area
  • Check your gas appliances and turn them off
  • Turn the gas supply off at the main meter/or Emergency Control Valve
  • Call the free National Gas Emergency number (0800 111 999)
  • If a fire has started on the premises, immediately activate the fire alarm, evacuate the premises and call the fire brigade
  • If it’s safe, you should also isolate the gas supply at the main meter
  • Contact the National Gas Emergency Service

How to check if a meter is owned by us

If your site has been made safe, but your gas supply is off and you need to have it reinstated, please check the ownership details on your meter to establish the Meter Asset Manager (MAM).

As an independent Meter Asset Manager we have a duty of care to our clients in providing a support structure in a gas emergency. To check if a meter is owned by us:



National Gas Emergency ServiceElectricity fault?

We’re fully accredited in multi-utility metering and multi-utility infrastructure construction and adoption.