Vision, mission and values

Vision, mission and values

Living our values, day in, day out

Our vision

It’s our aim to be the leading UK provider of multi-utility metering and data services, and network construction and ownership solutions – delivering efficiency, innovation, and value.

An organisation that’s trusted to meet the needs of our stakeholders in a safe, reliable, and sustainable manner.


Our mission

Our goal is to provide:

  • customers with innovative solutions that fully meet their requirements and help them to achieve their Net Zero ambitions
  • shareholders with outstanding opportunity for value creation
  • employees with high levels of job satisfaction, recognition, and personal development opportunity.

Our core values

Fostered through extensive workshops and feedback from a wide range of colleagues across our organisation, we’ve developed the following core values:

We use the full depth and breadth of experience across our Group to consistently deliver a superior service – ensuring exceptional quality and value for our customers, every time.

We constantly transform and adapt to find new and dynamic solutions to meet our customer’s needs – supporting them to achieve their net zero ambitions.

 

We strive to always act with the utmost respect – for our colleagues, customers, stakeholders, and the environment.

We’re steadfast in our commitment to working with trust, honesty, and transparency – in everything we do.

We recognise our people are our most valuable asset – we champion their talent, empower them and support their continuous growth and development.

These core values are framed by an overarching commitment to safety – in whatever we do, wherever we operate. Safety first – safety always.

 

National Gas Emergency ServiceElectricity fault?

We’re a fully accredited multi-utility and metering services provider